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A Day in the Life of 2-1-1

2-1-1 is always on call. Help is just a phone call away, 24 hours a day, 365 days a year.
Day or night – parents, seniors, veterans, caregivers, or anyone in need of assistance can dial 2-1-1 and be directed to the resources they need.

You Are Not Alone: Community Support and Resources for Senior Citizens

WHEN: 5:30 AM

WHO: 89-year-old woman who lives alone, and has no apparent supports to help her manage. She suffers from hypertension, diabetes and does not recall when she last took her medications. She also complained about people being “out to get her” and being afraid to return home. The caller also stated that her phone was not working properly.

THE REFERRAL: The 2-1-1 Resource Specialist, with the caller’s permission, contacted her health insurance company, explained the situation, and a case was opened to send out a visiting nurse to evaluate the patient. Adult protective services were called and a case was opened so that the caller could have a “well check”. The phone company was contacted and an appointment was made so that the caller’s phone could be fixed. 

Don’t Go Hungry: Overcoming Health and Transportation Barriers

WHEN: 9:09 AM 

WHO: A senior citizen, suffering from heart disease and emphysema finds it very hard to be outside and breathe in the very cold weather.

THE REFERRAL: The 2-1-1 Resource Specialist offered referrals to food pantries that might be able to deliver food to him. He was also given referrals to a home-delivered meals service, a senior ride program, and a service for information on long-term care issues. The caller said, “He was pleased to have all this information as he didn’t know about the services that were out there and he was very grateful for the help.”

A Father’s Love: Finding Help for His Son

WHEN: 1:00 PM

WHO: A concerned father called 2-1-1 seeking help for his son who was struggling with drug abuse. He was feeling frustrated, as the only inpatient treatment he was able to find on his own was not affordable for his family.

THE REFERRAL: The 2-1-1 Resource Specialist was able to locate an inpatient program that accepted insurance, and provided the father with the information. The facility accepted the son into their program, and he would now be much closer to home and his family, getting the treatment he desperately needed. The father was so impressed he expressed a desire to volunteer for United Way in the future.

Living Without Fear: Escape from a Dangerous Living Situation

WHEN: 5:30 PM

WHO: A teacher, concerned about their student

THE REFERRAL: The 2-1-1 Resource Specialist matched the student’s needs with available services, then spoke with a local co-ed emergency shelter for young adults and got them to hold a bed. The 2-1-1 Resource Specialist explained the services of the emergency shelter, which included an opportunity to enroll for long-term apartment housing, to the student and the teacher. The teacher was able to take the student to the shelter confident that her housing needs were met.

Veteran’s Housing Assistance: Some Gave All

WHEN: 9:45 PM

WHO: A Desert Storm Veteran is homeless after his apartment building had a gas leak. 

THE REFERRAL: He has mental health issues and relies on many medications to manage his disability. He has asked for help from a local housing agency and also tried talking to his landlord who hangs up when he calls. The 2-1-1 Resource Specialist connected him to immediate housing placement and also provided information on how he could receive legal advice.

Life Challenges: A Mother Finds Safety for Her Family

WHEN: 1:30 AM

WHO: A woman with two daughters ages four and five, is homeless due to domestic violence, is currently staying at the local YWCA, which is providing a hospitality bed. The caller is currently ineligible for public assistance for the emergency shelter and new arrangements must be made.

THE REFERRAL: The 2-1-1 Resource Specialist served as both a point of information and advocate for this woman by first reaching out to the YWCA, which confirmed their efforts to help Mom, and children find other housing. This was followed by a call from 2-1-1 Research Specialist to another local family shelter which confirmed the high likelihood that the family would be housed there and services would be offered to help this family get back on their feet. Thanks to the 2-1-1 Resources Specialist’s knowledge and direct advocacy on behalf of this family, transition arrangements between the YWCA and the other shelter were underway.

Life’s challenges rarely leave anyone out, whether:
- a need for child care, an elderly parent requiring services,
- a sibling seeking to escape an abusive relationship
- a child not knowing where his/her next meal will come from
- a neighbor’s child in battling substance abuse
- a friend or loved one in need of health insurance and not knowing where to begin
- a job loss and a need for re-training.

2-1-1 is there to help navigate the maze of helping agencies and find those most suited to your circumstances.

For assistance or for more information call 2-1-1 (844–342–5211) 24 hours a day, seven days a week, or visit