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What is 2-1-1?

2-1-1 connects people with community, health and disaster services through a free, confidential, 24/7 phone service and searchable online database. Using the power of technology and innovation, we connect people to the help they need.

Every hour of every day, someone in Madison, Oneida and Herkimer Counties needs essential services - from finding substance abuse assistance to securing adequate care for a child or an aging parent. Whether it is the need to find a solution for a new problem of a long-time challenge, people often don’t know where to turn first. In many cases, people end up going without these necessary and readily available services because they do not know where to start.

You’ll find information about:

  • Supplemental food and nutrition programs
  • Shelter and housing options and utility assistance
  • Emergency information and disaster relief
  • Employment and education opportunities
  • Services for veterans
  • Health care and vaccination information
  • Addiction prevention and rehabilitation programs
  • Reentry help for ex-offenders
  • Support groups for individuals with mental illnesses or special needs
  • A safe, confidential path out of physical and/or emotional domestic abuse

Whether in times of natural disaster or personal crisis, 2-1-1 is committed to being the first, most essential resource for anyone who needs help.

Get Connected. Get Help. Simply dial 2-1-1 or 1-844-342-5211 on your landline or cell phone, or visit

What 2-1-1 can do for you

At a time of crisis, any one of us can be unsure of where to begin to find help. 2-1-1 changes that, connecting callers to the most current listing of available services and the one-on-one assistance of an experienced, highly skilled problem solver who will:

  • Listen and respond confidentially
  • Assess their needs
  • Offer emotional support
  • Provide referrals
  • Conduct follow-up
  • Advocate on their behalf

What 2-1-1 can do for an organization

2-1-1 Mid-York can assist you in helping your employees and/or clients. It’s a never-ending job to keep track of changes in programs and services, which is why 2-1-1 staff work every day to keep our database current. Just dial 2-1-1, and trained call specialists will connect you with information to get your employees or clients the help they need. 2-1-1 Mid-York can provide training to your staff on how to best utilize 2-1-1. The training can be conducted on-site at your organization for your convenience. 2-1-1 Mid-York can be a valuable resource for:

  • Local Businesses and Community Service Providers
  • Federal or State Agencies and Law Enforcement
  • Schools
  • Churches
  • Anyone — you, your co-workers, friends, and family

Special Needs Connection

2-1-1 Mid-York’s DD InfoLink is a single source for local information and referrals for individuals with intellectual and developmental and/or physical disability. This specialized online tool focuses on helping self-advocates, families, and caregivers find support and answers in Madison, Oneida, and Herkimer counties. Online, the DD InfoLink may be accessed: Individuals located outside of Madison, Oneida and Herkimer counties use

Disaster-Related Services

During a disaster, 2-1-1 works closely with government and community organizations to provide public information to the community. 2-1-1 also reports community needs that are not being met and acts as the central communications point for other community agencies and non-governmental organizations. More info:


Steve’s Story – Helping employees connect with essential services.

Steve is a Human Resource Coordinator for a small, local manufacturing business. It is important to him that he goes the extra mile to help any employee. Recently, Steve was following up with Bob, an employee who had been involved in a near-miss incident at work. Bob confided that he’d been distracted at work because he was worried about his wife being alone at home after her recent illness. Steve was able to provide Bob with information about 2-1-1, making it possible for Bob to make one call to find out what help was available.


Invest in 2-1-1

Becoming a supporter of 2-1-1 means that you are dedicated to connecting your neighbors, friends, and family with the community resources they need to build and sustain healthy lives. Make a gift to support 2-1-1.

Questions about 2-1-1? Email Betty Joan Beaudry, Director of Community Impact and 2-1-1, or call 315-733-4691, ext. 225.